wordpress-caretaker

Do you need to have someone at hand to maintain and make changes to your WordPress website, every month? Pay me to be at your beck and call, even if I didn’t build your site*!

£20 will buy you one hour credit per month and you can buy additional hours as and when you need them. I can offer standard WordPress maintenance, update themes and plugins, make design changes, proof read, reset sidebars widgets and anything else you need**! You’ll be surprised how much I can get done within an hour!

 

 


Examples of work that I can carry out for you:

  • Update plugins
  • Update WordPress
  • Update themes
  • Change your theme
  • Perform backups
  • Add and configure plugins
  • Adjust layout of an individual page
  • Add design elements to an individual page
  • Add or adjust a contact form

  • Add media (media must be provided)
  • Make tweaks to website layout using CSS
  • Offer advice and support if you’re having trouble with something (any research and time taken emailing responses that provide support will be included as part of your retained hour so please do use Google for more straightforward queries!)
  • Proof read a new page or blog post
  • Add or change sidebar or footer widgets
  • Put a site on or off Maintenance Mode


If you have read and agree to the Terms and Conditions below and would like to set up your Monthly Website Retainer, PLEASE CLICK HERE.


Make a Website Retainer Support Request via the Form Below

 


Website Retainer Terms & Conditions

Time Schedules and Holidays

  • Work will be carried out within 5 working days of request confirmation (Mon-Fri, not including bank holidays), unless I am out-of-office on a scheduled holiday or due to sickness or family needs.
  • Out of office dates will be given in advance on my email signature where possible and in email auto-responders when necessary.
  • If further information is required from you in order to carry out work, the 5 day time scale will only begin when this information is received.
  • Requests marked ‘Critical’ or ‘Urgent’ will be flagged as such and all attempts will be made to carry out the work within 24-48 working hours where possible. If this is not possible, work will be carried out within the standard 5 working days.
  • Critical or Urgent support requests that need to be carried out at weekends, will incur an additional £20 charge. I will remind you of this extra charge before carrying out any work.
  • I will always attempt to meet request deadline where possible
  • I reserve the right to delay work when a deadline is given that exceeds the 5 day standard time schedule
  • Months are defined as calendar months ie. January, February, March…

Payment

  • Payments are non-refundable
  • Your monthly Direct Debit will be payable on the first day of each calendar month via online system Go Cardless (the link to set up your payment is above)
  • You can cancel your monthly retainer at any time via your Go Cardless account
  • If your monthly retainer is not paid, no work will be carried out.
  • Any work which takes more than 1 hr will be charged at a rate of £20 per hour.

Work Requests & Additional Charges

  • It is your responsibility to make monthly retainer work requests
  • Requests must be made via the form on this page or directly to support@katemolloy.co
  • Requests sent in any other way may not be received or actioned
  • I will not contact you with a reminder if you fail to request any work during any month
  • Work is carried out on a ‘use it or lose it’ basis. Unused hours will not be carried forward to subsequent months.
  • Monthly payments cannot be ‘backdated’ to cover work carried out in a previous month, unless agreed by both parties
  • Any work which takes more than 1 hr will be charged at a rate of £20 per hour.
  • I will always attempt to contact you for approval before work that will incur additional charges is carried out, but if the additional work is critical, I may have to continue without your approval. If this is the case, I may allow you to use a subsequent month’s payment to cover the additional charge.
  • Partial hours will be charged at the full hourly rate
  • Work must be carried out in one sitting. Work requests cannot be spread over several sittings per calendar month. If further work is needed after your first request within a calendar month, it will be charged at £20 per hour/partial hour.
  • I will do my best to complete every request I can, but I do reserve the right to use your hour investigating solutions and charge further hours if necessary to actually complete the work.

Sites Not Built by Kate Molloy Design & Communications

  • * If I didn’t build your site, I will need to use your first month’s hour to familiarise myself with your site’s layout and admin. There is a chance that I will not be able to carry out certain takes if there are bespoke elements which I have no experience of using.

Work That Will Not Be Carried Out

  • ** I reserve the right to refuse to carry out work if I deem it unrelated to direct website maintenance, even if it includes images or text that will later be used on your website. A good rule of thumb is, if your request includes off-site work, it will be refused. Examples of work which I will not carry out as part of your monthly website retainer: photoshopping images; copywriting; creating graphics for your website; creating images or copy for your social media accounts; directly contacting your website host or domain registrar; sourcing images or copy for your website; business strategy or branding research. This list is not exhaustive. If you are not sure if a service is covered by the website retainer, please contact me using the Website Retainer Request form above.